Question 1

How to choose the right strap size?

Accepted Answer

Size chart:
SMALL – Height of 5'7" (170 cm) and below (if you are broad/built then size up)
MEDIUM – Height between 5'8" – 6'2" (173 – 188 cm) (if you are slender then size down, broad or built size up)
LARGE – Height of 6'3" (191 cm) and above or wear extra large clothing
If you are XS, or XL, XXL we’ll make custom size for you.

All cotton straps are universal adjustable size from S to L, but If you are XL, XXL we’ll make custom size for you.

Question 2

What are estimated delivery times?

Accepted Answer

United States: 5 - 10 business days
Europe: 5 - 8 business days
Australia, New Zealand and Oceania: 10-15 business days

Question 3

Do You Offer Express Shipping?

Accepted Answer

Yes, we offer DHL and FedEx Express shipping for urgent orders.
 To request express shipping, please email us your delivery address, phone number, and the items you’d like to order for a custom quote.
Estimated Express Shipping Times:
 • United States: 3–5 business days
 • Europe: 2–3 business days
 • Australia, New Zealand & Oceania: 3–5 business days

Question 4

Sizing Details

Accepted Answer

All cotton straps come in a universal adjustable size (S to L). Any excess can be tucked under the elastic band.
If you need XL or XXL, we’ll gladly make a custom size upon request.

Question 5

How to Get a Refund for Delayed Packages

Accepted Answer

If your order is delayed by more than 30 days, please contact us.
 Unfortunately, we cannot take action before this 30-day period has passed.

Question 6

What’s the Return Policy?

Accepted Answer

If your item doesn’t fit, contact us within 7 business days of delivery to arrange an exchange.
 • Items must be unused, in original packaging, and return shipping is at the buyer’s expense.
 • Shipping fees are non-refundable.
 • Please include tracking when returning an item.
 •  Customized items are non-returnable and non-exchangeable.

Question 7

Custom & Personalized Orders

Accepted Answer

Please note that we do not accept returns or exchanges for customized items, including engraved or personalized products. Thank you for your understanding.

FAQ