Question 1

How to choose the right strap size?

Accepted Answer

Size chart:
SMALL – Height of 5'7" (170 cm) and below (if you are broad/built then size up)
MEDIUM – Height between 5'8" – 6'2" (173 – 188 cm) (if you are slender then size down, broad or built size up)
LARGE – Height of 6'3" (191 cm) and above or wear extra large clothing
If you are XS, or XL, XXL we’ll make custom size for you.

All cotton straps are universal adjustable size from S to L, but If you are XL, XXL we’ll make custom size for you.

Question 2

How to care of leather?

Accepted Answer

Vegetable-tanned belting leather is a durable and high-quality leather that can last for years if cared for properly. Here are some care instructions to keep your vegetable-tanned belting leather in good condition:
Avoid getting the leather wet. Water can cause the leather to shrink, become stiff, or crack. If your leather does get wet, dry it out as soon as possible and avoid exposing it to direct sunlight or heat.
Clean your leather regularly. Use a soft, damp cloth to wipe away any dirt or dust. Avoid using harsh chemicals or cleaners that can damage the leather.
Condition the leather. Use a leather conditioner specifically designed for vegetable-tanned leather. Apply a small amount to a clean, dry cloth and rub it into the leather in a circular motion. Allow the leather to absorb the conditioner and wipe away any excess with a clean cloth.
Store your leather properly. When not in use, store your leather in a cool, dry place away from direct sunlight or heat. Avoid stacking or compressing the leather, as this can cause creases or deformations.
Handle the leather with care. Avoid scratching or scuffing the leather and handle it gently to prevent damage.
Periodically treat with mink oil. Apply mink oil to the leather using a clean, dry cloth. Rub it into the leather in a circular motion and allow it to absorb for a few hours before wiping off any excess with a clean cloth. This will help to maintain the leather's suppleness and water resistance.
By following these care instructions, you can help to ensure that your vegetable-tanned belting leather stays looking great for years to come.

Question 3

What are estimated delivery times?

Accepted Answer

United States: 5 - 10 business days
Europe: 5 - 8 business days
Australia, New Zealand and Oceania: 10-15 business days

Question 4

Do you offer express shipping?

Accepted Answer

Yes, we offer DHL and FedEx Express shipping for urgent orders.
 To request express shipping, please email us your delivery address, phone number, and the items you’d like to order for a custom quote.
Estimated Express Shipping Times:
United States: 3–5 business days
Europe: 2–3 business days
Australia, New Zealand & Oceania: 3–5 business days

Question 5

Does a cotton strap have sizing?

Accepted Answer

All cotton straps come in a universal adjustable size (S to L). Any excess can be tucked under the elastic band.
If you need XL or XXL, we’ll gladly make a custom size upon request.

Question 6

How to get a refund for delayed packages?

Accepted Answer

If your order is delayed by more than 30 days, please contact us.
 Unfortunately, we cannot take action before this 30-day period has passed.

Question 7

What’s the return policy?

Accepted Answer

If your item doesn’t fit, contact us within 7 business days of delivery to arrange an exchange.
Items must be unused, in original packaging, and return shipping is at the buyer’s expense.
Shipping fees are non-refundable.
Please include tracking when returning an item.
 Customized items are non-returnable and non-exchangeable.

FAQ

Frequently asked questions