The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Privacy Policy (GDPR-Compliant)
1. Information I Collect
To fulfill your order, you provide me with certain information (authorized by Etsy), such as your name, email address, postal address, payment details, and the details of the product you're ordering. You may also choose to provide additional personal information for custom orders.
2. Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information:
To fulfill your order, provide customer support, and settle disputes.
When you have provided your affirmative consent, which you may revoke at any time.
If necessary to comply with legal obligations, such as retaining information for tax purposes.
As necessary for my legitimate interests, provided those interests are not overridden by your rights or interests.
3. Information Sharing and Disclosure
I share your personal information only when necessary:
Etsy: I share information with Etsy as needed to provide my services and comply with Etsy policies.
Service Providers: I engage trusted third parties (e.g., delivery companies) to perform functions and provide services to my shop.
Compliance with Laws: I may collect, use, retain, and share your information if required to respond to legal processes or enforceable governmental requests.
4. Data Retention
I retain your personal information only as long as necessary to provide you with my services and as described in this policy. Typically, I keep your data for 5 years to comply with legal and tax obligations.
5. Transfers of Personal Data Outside the EU
I do not transfer your personal data outside the EU unless required for legal or service reasons. In such cases, I ensure an adequate level of protection is in place.
6. Your Rights
If you reside in the EU, you have the right to:
Access the personal information I hold about you.
Request correction or deletion of your personal information.
Object to my processing of your data.
Lodge a complaint with your local data protection authority.
7. Contact Information
For any questions or concerns, please contact me via Etsy Messages or at:
zukastraps@gmail.com
Size chart:
SMALL – Height of 5'7" (170 cm) and below (if you are broad/built then size up)
MEDIUM – Height between 5'8" – 6'2" (173 – 188 cm) (if you are slender then size down, broad or built size up)
LARGE – Height of 6'3" (191 cm) and above or wear extra large clothing
If you are XS, or XL, XXL we’ll make custom size for you.
All cotton straps are universal adjustable size from S to L, but If you are XL, XXL we’ll make custom size for you.
United States: 5 - 10 business days
Europe: 5 - 8 business days
Australia, New Zealand and Oceania: 10-15 business days
We offer DHL and FedEx Express services for any orders which are required urgently.
If you require an express shipment, we would advise you to write us for a quote. We require your delivery address, phone number and the products you would like to order.
Estimated express shipping times:
United States: 3-5 business days
Europe: 2-3 business days
Australia, New Zealand and Oceania: 3-5 business days
All cotton straps sizes are universal and adjustable from S to L. You can easily bend an unused part under elastic band. If you are XL or XXL we’ll make custom size for you.
Should your order be delayed for more than 30 days, please contact us. Before this 30 day period we cannot undertake any steps.
If your new harness doesn't fit, let us know within 7 business days of receiving your order for an exchange (buyer covers shipping costs). The item must be in its original, unused condition and packaging. Shipping costs are non-refundable. Please purchase "tracking" from your post office when returning the item and provide us with the tracking number. Once received, we'll arrange a replacement item.
Please note that customized items are not accepted for returns or exchanges. We apologize for any inconvenience this may cause.
Please note that customized items are not accepted for returns or exchanges. We apologize for any inconvenience this may cause.
Right of Withdrawal & Terms and Conditions (EU Buyers)
As a seller based in the European Union (Lithuania), I comply with the EU Consumer Rights Directive. Buyers from the EU have the right to withdraw from a purchase contract and return items within 14 days of receiving the goods — no reason needed.
Return & Withdrawal Conditions:
You must notify me of your decision to withdraw within 14 calendar days after delivery.
The item must be returned in its original condition.
You are responsible for return shipping costs unless the item is defective or incorrect.
Personalized or custom-made items are exempt from the right of withdrawal, unless they arrive damaged or defective.
Standard English Withdrawal Form:
extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr